Skip to main content

Smile on your face puts a smile on your voice.



We prepare enough to smile and talk to the customers when we meet them personally. But what about on Telephone. After Telecommunication revolution, Telephone manners play an important role in building relationship with customers or any sort of relationship. Either can keep or lose Customers or relationships.
Study show that 70% of customers stopped doing business with a company because of how they were treated on the telephone.
Many people are not conscious about telephone answering and project a negative image. Some sound arrogant, rude, some are sound angry, some are bored. Some are in hurry, some are murmuring. Some don’t seem to care who you are or why you called.
I have observe in one of the public telephone counter,  there was mirror and written “ smile and speak”  The idea is to smile at yourself in the mirror and see what difference it makes in your voice on the other end.
Most of the time we think telephone ringing is a nuisance or disturbance or interruption. Even it is customers.  Your immediate response is the message you communicate on your attitude to the caller. We are not always fully aware of the living, breathing person on the other end. They are often only a voice.
What you say, how you say it, are critical issues for telephone etiquette. Put a mirror at every telephone. Advocate smiling at them in the mirror while they communicate on telephone. Smile on your face puts a smile on your voice.

Comments

Post a Comment

Popular posts from this blog

7.Finding True happiness in life

Finding True Happiness in Life The saying, "It is not how much we have, but how much we enjoy," encapsulates a profound truth about the pursuit of happiness. The very essence of life revolves around the pursuit of happiness, and this pursuit is fueled by hope. While the future is uncertain, we live with the hope that it holds something better for us. Consider the paradox of wealth and happiness. Many individuals amass vast fortunes and acquire material possessions beyond measure, yet they find themselves inexplicably unhappy. On the flip side, there are those who possess considerably less in terms of wealth and material goods, yet they radiate joy and contentment. Think back to a time when you yearned for something—perhaps a new car, a bigger house, or a promotion at work. You likely envisioned the happiness it would bring. But when you finally achieved your desired goal, the happiness you experienced may not have been as enduring or intense as you had imagined. Does this mea...
Post a Comment
Read more

Today's maturity is different form yesterday's

Arivu  ಅರಿವು … The Maturity at which we deal today is different from the maturity with which we dealt same on yesterday. I was discussing with a good friend of mine for his decision of postponing his marriage even after late 30’s.  He questioned me, what makes difference if it is too late marriage? Suddenly did not have answer to justify. But I believe, the intimacy at innocence age has different experience and feeling than the intimacy after over maturity. Every day pass by, we add an experience. Every time we meet a person we add an experience and get matured. It is foolish to say, I am meeting today with the same maturity had yesterday. Every experience showered gives a maturity in your life. I always say in my beginning of the speech, the person walked inside this room is not the same person when you go back. It adds a new experience in his life and adds a new wisdom on to the person. And it is true the person  gets next level of maturity when...
Post a Comment
Read more

Poverty

“What is poverty – the state of being extreme poor ”. Different people have the different poverty. Someone has poverty of wealth. some body has poverty of love, peace,  happiness, health… Everyone has the poverty. Everyone undergo the poverty. Nobody has abundance of everything.   Man was going to temple and saw the beggars sitting at the entrance and explained his child they are poor people and poverty state. He went inside the temple and started praying with the God to provide the health. Child was confused. My experience in the life is that, each one undergoes all type of poverty at different time. When I started my life I had poverty of money, worked for some time and started the business. The moment started experiencing money in hand started feeling the poverty of love after some time got married. Again found poverty of happiness then we had a child and so on. Also my experience is poverty of one can lead to poverty of other. The poverty def...
Post a Comment
Read more