Smile on your face puts a smile on your voice.

We prepare enough to smile and talk to the customers when we meet them personally. But what about on Telephone. After Telecommunication revolution, Telephone manners play an important role in building relationship with customers or any sort of relationship. Either can keep or lose Customers or relationships.

Study show that 70% of customers stopped doing business with a company because of how they were treated on the telephone.

Many people are not conscious about telephone answering and project a negative image. Some sound arrogant, rude, some are sound angry, some are bored. Some are in hurry, some are murmuring. Some don’t seem to care who you are or why you called.

I have observe in one of the public telephone counter, there was mirror and written “ smile and speak” The idea is to smile at yourself in the mirror and see what difference it makes in your voice on the other end.

Most of the time we think telephone ringing is a nuisance or disturbance or interruption. Even it is customers. Your immediate response is the message you communicate on your attitude to the caller. We are not always fully aware of the living, breathing person on the other end. They are often only a voice.

What you say, how you say it, are critical issues for telephone etiquette. Put a mirror at every telephone. Advocate smiling at them in the mirror while they communicate on telephone. Smile on your face puts a smile on your voice.

Comments

7.Finding True happiness in life

Finding True Happiness in Life The saying, "It is not how much we have, but how much we enjoy," encapsulates a profound truth about the pursuit of happiness. The very essence of life revolves around the pursuit of happiness, and this pursuit is fueled by hope. While the future is uncertain, we live with the hope that it holds something better for us. Consider the paradox of wealth and happiness. Many individuals amass vast fortunes and acquire material possessions beyond measure, yet they find themselves inexplicably unhappy. On the flip side, there are those who possess considerably less in terms of wealth and material goods, yet they radiate joy and contentment. Think back to a time when you yearned for something—perhaps a new car, a bigger house, or a promotion at work. You likely envisioned the happiness it would bring. But when you finally achieved your desired goal, the happiness you experienced may not have been as enduring or intense as you had imagined. Does this mea...

"Journey to Start-Up Success" Author : Ramesh Shivanna

Journey to Start-up Success Lessons from the Ventures of First-Gen Entrepreneurs in India Author: Ramesh Shivanna | Publisher: Subhash Publications Introduction:- Journey to Start-up Success tells the inspiring story of a first-generation entrepreneur who, driven by sheer determination and audacity, ventured into the uncharted territory of business without the comfort of inherited wisdom or financial security. This book transcends a simple account of successes and setbacks; it showcases the strength, perseverance, and never-give-up attitude required to thrive in a challenging world. It delves into the raw emotions, untold struggles, and unbreakable willpower that define the entrepreneurial journey, offering readers valuable insights into seizing opportunities, overcoming obstacles, and carving out a unique path. Drawing from personal experiences, the author highlights the crucial difference between mere change and true transformation—a deep, lasting change that arises from life-a...

Cause is an ingredient for an inspiration

Independents day is always celebrated by remembering the people who fought for the freedom. Speeches carry different names and their contribution to the country. We always think the story may inspire to the younger generation. Our stories carry explanation of “ how” never explained “why ” they fought. What was the secret of inspiration to them for sacrificing their life? There was a boy, he keep quitting the job frequently and complaining about the work saying it is more monotonous and boring. Parents are worried about his action of quitting jobs frequently and depend on the parents for his living. Some one suggested to take him to saint(Guruji). Parents took him and explained the son action to the guruji. Guruji called him and asked him to sit in front of him. Asked the boy what is your mother doing? He said she is home maker. What she does? Boy said, daily she cooks food for us, clean the clothes and house. Guruji asked, since how long she is doing. Boy said , si...

ARIVU

Search This Blog